General Manager

Our client, a reputable hotel in Kampala, is seeking a dynamic and experienced Hotel Manager to oversee daily operations, drive guest satisfaction, and ensure the smooth functioning of all departments. This role offers a competitive salary commensurate with experience and industry standards 

Key Responsibilities:

• Oversee all aspects of hotel operations, including front office, housekeeping, food and beverage, events and guest services.
• Lead, train, and motivate department heads and staff to achieve service excellence and operational efficiency.
• Monitor daily operations, ensuring standards of quality, guest satisfaction, and cleanliness are consistently met.
• Manage budgets, financial reports, and cost controls in collaboration with the finance team.
• Implement sales and marketing strategies to increase occupancy, guest loyalty, and revenue.
• Ensure compliance with health, safety, and legal regulations.
• Handle guest complaints and feedback professionally, taking proactive steps to improve experiences.
• Liaise with vendors, suppliers, and contractors to ensure quality service and cost-effective procurement.
• Must have systems experience Preferable Ezee.
• Prepare regular performance reports for the hotel owners/management board.
• Uphold the hotel's brand values, mission, and reputation at all times.
  
  

Qualifications and Experience:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 6 years’ proven experience in hotel management or senior hotel operations roles.
• Strong leadership and team management skills.
• Solid understanding of hotel operations, budgeting, and revenue management.
• Experience in customer service with the ability to address and resolve issues effectively.
• Proficient in hotel management systems and basic office software (Word, Excel, Outlook).
• Excellent communication, interpersonal, and organizational skills.
• Knowledge of the hospitality landscape within Kampala or Uganda is an added advantage.
  
  

Key Attributes:

• Hands-on, proactive, and approachable leadership style.
• Strong problem-solving and decision-making abilities.
• High attention to detail and a commitment to delivering exceptional guest experiences.
• Ability to work flexible hours, including weekends and holidays as needed.
  

Deadline for application- May 20th 2025